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Refund Policy — Annara Ventures

Refund Policy

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Last updated: 28 May 2026

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This Refund Policy applies to payments made to Annara Ventures for products and services purchased through our Website, payment links, invoices, or other authorized channels.

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Refund eligibility depends on the type of offering:

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​A) Professional Services (Website / Consulting / Marketing Services)

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For professional services such as website design/development/management, consulting, and similar services:

  • Any advance/booking fee (if applicable) may be non‑refundable once onboarding has started or resources/time have been allocated.

  • If work has started, refunds (if any) will be determined proportionately based on:

    • Work completed and/or time already spent

    • Deliverables already shared

    • Third‑party costs already incurred (e.g., domains, hosting, subscriptions, licenses, tools, software, ad spends), which are typically non‑refundable

  • Refund decisions may require review and confirmation of scope/work logs. 

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B) Courses / Programs / Workshops / Training (NO REFUNDS)

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  • All payments made towards courses, programs, workshops, and training offerings (including Annara Learning Hub) are non‑refundable.

  • Once a purchase is completed and enrollment/access is granted (including access to digital content, recordings, materials, communities, or session links), no refunds will be provided under any circumstances, including but not limited to:

  • Change of mind after purchase

  • Inability to attend due to personal schedule

  • Partial participation or non‑completion

  • Lack of usage/access by the customer

  • Device/network issues on the customer’s side

  • Exception: A refund may be considered only in rare cases of duplicate payment for the same order or a confirmed technical error where payment was captured but access was not provided and cannot be resolved.

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C) Digital Products / Downloads (if applicable)

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Due to the nature of digital goods, digital downloads are non‑refundable once delivered/access is provided, except where there is a verified technical issue from our side and the issue cannot be resolved.

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D) Payment Gateway Charges / Taxes

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If a refund is approved (where applicable), payment gateway charges or taxes (if any) may be deducted depending on payment method and gateway rules.

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How to Request a Refund (where applicable)

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Email info@annaraventures.com with:

  • Name and registered email/phone

  • Product/service name

  • Payment details (date, amount, transaction reference/invoice)

  • Reason for request

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Processing Timeline

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If approved, refunds are typically initiated within 7–10 business days. Final credit time depends on the bank/payment provider.

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